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Responsibilities:

• Administer customer orders including order administration (Contract Review), quotations, raising purchase orders, receipt through dispatch and invoicing
• Provide prompt response to customers on price, capability and any delivery enquiries
• Ensure customer order status, purchase orders, quotations and invoices are accurately generated and recorded in SAP
• Fulfill contractual commitments, including the authorization and processing of exchange units
• Administer subcontract work with overseas (United States, Europe) facilities on repairs. Main liaison between customers and vendors to ensure requirements are met
• Support Aircraft on Ground (AOG) requirements (During Office Hours)
• Part of the CS team to support AOG on a rotation basis after office hours
• Identifies resolution of technical / commercial enquiries / issues including over or under deliveries, invoice queries, part number verification among others
• Execute and support business improvements / processes
• Understand & execute LTA between Customer & Organization
• Provide administrative support for reports and presentation material to internal and external customers
• Participate in and support production meeting
• Serve as a point of contact for selected key customers and partake in periodic business performance review. This includes onsite customer visits if necessary.
• Provide weekly status update, work with VSM to provide performance improvement plan and other weekly/ monthly summaries if required by these key customers
• Any other duties and projects assigned by the Value Stream Manager

Requirements:

• Preferably Degree in Business/ Marketing / Aerospace Engineering courses
• Minimum 3 years of related experience in similar role, preferably in aviation industry
• Sales forecast and business planning skills
• Good influencing and negotiation skills
• Excellent interpersonal, communication and presentation skills
• Passion in delivering excellent customer service
• Sound project management skills
• Strong understanding of customers and spanet dynamic

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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