At Emirates, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers ‘Fly Better’. 

Join our Strategic Partnership and Contracts team as a Technology Contracts Specialist,  where you will manage timely renewal of assigned technology contracts and ensure Emirates Group IT requirements, standards and best interest are reflected in all technology contracts. As well as support Technology Contracts Manager in establishing an IT contract governance framework to ensure compliance by the various technology functions throughout the contract lifecycle. This includes supporting the contract renewal and management in conjunction with relevant stakeholders like Procurement and Logistics (P&L), Group Legal, IT etc.

In this role, you will:

• Manage timely contract execution, renewal and amendment for Group IT, including software, hardware, and services contracts. Ensure that contracts terms are adhering to agreed Group technology standards and legal parameters.


• Support the department in establishing and maintaining an IT contract governance framework to enable standardizing processes, ensuring regular contract monitoring and mitigating risks and compliance issues.


• Act as a single point of contact within Emirates Group IT for guidance on all work orders, change requests, amendments for specific services and projects etc. Advise the senior management stakeholders in formulating the most appropriate recourse in case of disputes/claims and identify all related implications by working closely with Group Legal department.


• Support the Technology Contracts Manager in reviewing and monitoring all technology contracts with suppliers. This includes but not limited to supporting the contract review and discussions along with P&L, Group legal and other departments.


• Act as a trusted advisor to internal IT teams to interpret contract terms and understand any (i) boundaries/restrictions, (ii) value adds etc within the contracts - to ensure that the business avail the maximum benefit/utilisation of the contract.


• Collaborate with legal and procurement teams to ensure compliance with contractual obligations and manage risk factors related to the contract management and vendors relationship.


• Track contract milestones, deliverables, and deadlines, and communicate updates to stakeholders within the portfolios.


• Manage the contract library - securely storing, organizing, and documenting all contracts related correspondence.


• Develop and maintain strong long-term relationships with vendors and internal stakeholders to facilitate smooth contract negotiations and renewals.


• Conduct regular reviews of existing and new contracts for continuous monitoring on contractual obligations and to recommend opportunities for cost savings and or process improvements.

To be considered for this role, you must meet the below requirements:

• A degree or Honours (12+3 or equivalent) in relevant fields.


• 5+ years’ experience in Information Technology or Other.


• Experience in handling contracts (drafting, review, and management) in the Information Technology industry.


• Experience in commercial and contract management role, within the IT department of a large organization or for an independent IT solutions supplier.


• Experience in the aviation industry is an added advantage.

Knowledge/skills:

• Awareness of prevalent IT product and service methodologies and their basis/financial implications.


• Ability to systematically analyse complex problems, draw relevant conclusions and implement appropriate solutions. 


• Strong verbal and written skills, and ability to convey complex information.


• Knowledge of standard IT contracts from a customer and supplier perspective.