Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities:

This internship program provides current university students with hands-on customer service experience. Interns will support airport operations at HND Airport in Japan and work alongside full-time staff in real-time customer-facing environments. The program aims to cultivate a deeper understanding of airport service operations and quality customer service.

• Check-in counter operations
  • Kiosk Assist
  • Support Bag Drop Acceptance
  • Lobby Support
  • Announcement
• Gate guidance and boarding support
  • Gate Support
  • Searching Customers
  • Connection Escort
  • Flight Disruption Handling
  • OSS Support
  • Announcement
• Arrival support
  • Baggage Claim Area Support
  • Baggage Irregularity Handling (Delay and Damaged Bag)
• Assistance for passengers with special needs
  • Travel Ready assistance, documentation, VISA, ESTA/ETA etc.
• Handling inquiries, including in English

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

What’s needed to succeed (Minimum Qualifications):

• Must be a university student
• Communication skills
• Ability to work under time constraints
• Customer service mindset
• Teamwork and adaptability
• Must be legally authorized to work in Japan for any employer without sponsorship
• Must have permanent residency in Japan
• Must be fluent in English - intermediate or higher (written and spoken)
• Must be fluent in Japanese (written and spoken)
• Successful completion of the interview is required to meet the job qualification
• Reliable, punctual attendance is an essential function of the position