POSITION OVERVIEW

The reservation Lead agent performs the same tasks as a regular agent, but he also supports the supervisor in his daily tasks and helps in the training of new employees. He is also available to support the other reservations team members.

DUTIES AND RESPONSIBILITIES

• Help in new employee training
• Runs daily sales reports
• Take reservations and process payments.
• Modify itineraries.
• Confirm flights with passengers.
• Inform customers on company policies.
• Perform administrative duties related to the reservations department.
• Establish a link of confidence with the customer and find the best solutions possible to give a first-class service.
• Assist Air Inuit stations.

QUALIFICATIONS

• Be bilingual (French/English), Inuktitut would be a complementary asset.
• Be motivated.
• Capability of establishing a positive contact with customers.
• Be familiar with Windows, Outlook, Internet and the knowledge of the Gabriel reservation system would be an asset.
• Team spirit.
• Airline experience will be considered as asset.
• Be familiar with the served territory.

• Be available to work on shifts Monday to Sunday.
  
  
  

WORKING CONDITIONS

• Modified work schedule: 5 days on / 2 days off.
• Hours between 8:00 and 20:00.
• Weekends on rotation (09:00-17:00)

COMPENSATION

The salary is determined according to the company’ compensation policy.

Starting annual rate : $44 712

BENEFITS

An employee Registered Retirement Savings Plan (RRSP) - 5 employer contribution;

A group insurance plan (life, medical, dental, short- and long-term disability);

A 3-week vacation allowance (6);

Company profit-sharing;

Telemedicine program for employee and family members;

Employee Assistance Program (EAP) for employee and family members;

A retirement allowance program;

A program of flight privileges and discounted travel with several airlines around the world;

Various innovative recognition programs.

APPLICATION

We thank all applicants for their interest in the position. We are proud of our culture, which encourages diversity. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. If you have any questions about job accessibility at Air Inuit, please contact us at RH-HRairinuit.com.