How youll help us Keep Climbing (overview & key responsibilities) Manager of Information Technology – Field Support ATL will be responsible for leading a team to provide technology implementations, maintenance, and support services for Delta Air Lines and Delta Connection Carriers across domestic and international cities. This includes Airports, Technical Operations Centers, Customer Engagement Centers, In-Flight Services and Flight Operations, Cargo Operations, Training Centers, Sales Offices, Government Affairs Offices, Corporate Offices, Delta Subsidiaries, and more.
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9 New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period10 paid holidays per calendar yearBirthing parents are eligible for 12-weeks of paid maternity/parental leaveNon-birthing parents are eligible for 2-weeks of paid parental leaveComprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefitsFamily care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stagesHolistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family membersCareer development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprintBusiness Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategiesRecognition rewards and awards through the platform Unstoppable TogetherAccess to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications) Manage a large organization that is dispersed across many locations domestically Partner with appropriate IT teams to deliver all funded project initiatives related to Field Operations Collaborate with ACS and CRE Leadership on strategies and priorities for the successful implementation of terminal projects and operational support. Ensure established incident metrics and service levels are met and look for improvement opportunities Responsible for development and execution of both the operating and capital plans and responsible for achieving those financial objectives. Manage service requests to established service levels (Installs, Moves, Adds, and Changes) Collaborate and support the various Airport business units on their day to day operations Leads through demonstration of Delta’s core values as outlined in the Rules of the Road.Responsible for providing leadership to direct reports supporting teams and the operation. Develops strategic plans which includes strategy development, plan development and execution. Communicate a compelling view of the IT organization’s purpose and values in a way that helps others understand the importance and impact of their contributions Work with team members to develop specific behaviors, technical/soft skills or knowledge needed to ensure sustained performance and to prepare for success in new responsibilities Manage Common Use (CUTE) Implementations and maintenance contracts Manage the deployment of emergency Airport Recovery Kits (ARK), VSAT technology, and ARK Lite kits as necessary Participate in IT Working GroupsConsistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications) 5+ years of IT management leadership experience 5+ years of experience delivering complex information technology solutions, ability to interact with all levels of an organization Master’s degree preferred, Bachelor’s degree or equivalent experience required Ability to be effective in a high pressure environment Availability to travel up to 20 of the time both domestically and internationally Extensive leadership experience in managing complex projects within cross functional teams Experience managing and executing multiple priorities in a timely manner Exemplify a world class competitive mindset for implementing continuous improvement methodologies Excellent leadership skills with experience leading teams and direct reports Ability to influence and drive change at all levels of the organization Must have excellent written and oral communication skills Able to anticipate roadblocks and plan appropriately to mitigate risks Able to represent Delta in the community (government, non-profit agencies, fund raising initiatives). Open to new ideas, embrace change and exemplify a world class competitive mindset for implementing continuous improvement methodologies Strong conflict management skills and is always willing to make the difficult decisions in the best interests of the organization