Minimum Education
Bachelor’s degree required, however 5+ years in a customer leadership role with a minimum of 1-3 management experience leading a customer support team can be substituted for the degree requirement
Minimum Experience
Bachelor’s degree required, however 5+ years in a customer leadership role with a minimum of 1-3 management experience leading a customer support team can be substituted for the degree requirement
Knowledge, Skills, Abilities
-Excellent customer service skills.-Excellent verbal and written communication skills.-Gathers and analyze data to identify and solve complex problems that may arise.-Excellent interpersonal and customer service skills.-Excellent organizational skills, time management and attention to detail.-Strong analytical and problem-solving skills.-Strong supervisory and leadership skills.-Ability to interact with various levels of management in a professional manner.-Ability to remain calm and adapt to changes rapidly and perform in a fast-paced work environment. -Results-oriented with high drive to achieve objectives and standards with little supervision or guidance. -Fluency in English, through both verbal and written communications; able to speak, understand, read and write.-Proficient with Microsoft Office Suite.
Physical Demands and Work Environment
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit.
Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material.
The noise level in the work environment is usually low to moderate.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.