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Job Title: Facilities Technician

Location:  Harlow

Summary of Role:

The Facilities Technician will support the Assistant Facilities Manager in the day-to-day operational management of services across a portfolio of buildings. This is a hands-on and highly visible role requiring strong customer relationship skills. Working collaboratively as part of the Facilities team, the Technician will contribute to departmental performance and foster effective relationships with both clients and internal stakeholders.

Job Level Overview:

The ideal candidate will have a background in facilities management, building maintenance, or site support. They should be practically minded, adaptable, and confident carrying out a wide range of general maintenance tasks. A broad, multi‑skilled approach is highly valued, along with the ability to work effectively within a busy, service‑focused environment.

Main Accountabilities:

• Responsible for completing both routine and non-routine tasks within the scope of the role.
•  Deliver activities that support operational objectives.
•  Make decisions within defined parameters, applying specialist knowledge and experience.
• Engage with clients and building users regarding specific work tasks and deliverables.
• Support the implementation of Health & Safety policies and standards.

Main Duties

• Ensure site compliance with UK legislation, Raytheon standards, and internal procedures.
• Maintain working knowledge of asset protection requirements and legislation to meet safety, insurance, and corporate expectations.
• Assist the AFM in managing and delivering Planned Preventive Maintenance (PPM) and reactive maintenance using the CBRE SI CMMS across Harlow, Matching Green, and Pall Mall sites.
• Undertake minor building repairs, door maintenance, and basic plumbing tasks (e.g., tap repairs, unblocking sinks, pipework adjustments).
• Support general facilities operations such as room setups, furniture moves, and basic fabric maintenance.
• Collaborate closely with the Harlow Facilities team, site EHS, and other functional teams.
• Respond effectively to day‑to‑day operational and customer needs.
• Oversee contractor activities to ensure safe and compliant working practices

Knowledge and applied skills:

• Proven experience in a facilities, maintenance, or building support role.
• Practical skills in general building maintenance (e.g., plumbing basics, carpentry basics, fabric repairs).
• Understanding of UK Health & Safety requirements relevant to facilities operations.
• Ability to use maintenance management systems (training provided if required

Desirable Skills:

• Familiarity with asset protection systems, including fire alarms and sprinkler systems
• Working knowledge of building management systems (BMS)
• Understanding of heating, ventilation, and air conditioning (HVAC) systems
• Proficiency in Microsoft Office applications
• Willingness to work flexibly, including occasional weekends or out-of-hours support

Behavioural Competencies:

• Strong planning and organisational abilities
• Adaptable and flexible approach to changing priorities
• Skilled at building and maintaining effective relationships
• Customer-focused mindset with a commitment to service excellence
•  Proactive contribution to continuous improvement initiatives
• Clear and confident communication skills
• Ability to remain effective and composed under pressure

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RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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